800-WATERCLUB

Last updated: 18 August 2026

At WaterClub we want you to love your water. If something isn’t right, here’s exactly what happens and how quickly.

The satisfaction guarantee

Every system we install carries a 1-year manufacturer warranty and 1 year of included maintenance. If a machine is defective on arrival or fails within the warranty, we repair or replace it at no cost. From year two onward, keeping your annual maintenance contract (AMC) active keeps your warranty alive.

Cancelling an order before installation

  • If you cancel before we deliver and install, we refund the full amount to your card within 3 to 5 business days.
  • If we’ve already scheduled and dispatched a technician for the appointment, an AED 199 service-visit fee applies to cover the crew’s time.

Returns after installation

Because our systems are installed into your home’s plumbing, they are considered used from the moment they touch the water line.

  • Eligible for return within 3 days of installation: countertop dispensers that have not been permanently plumbed in (PRIMO+, PRONTO, PRONTO+, Pronto XL, Presto, RIO Grande) if the appliance is undamaged and in its original packaging.
  • Not eligible for return once installed: under-sink systems (RIO, Basic, Premium, TARA), whole-villa systems (MEGA RIO, Villa Semi-Advanced, Villa Full-Advanced), shower filters, bottled water, and consumable filter cartridges. If any of these fails within the warranty period, we repair or replace it under warranty rather than refund.

To request a return, WhatsApp us on +971 55 100 7393 or email wecare@waterclub.ae within 3 days of installation. We’ll arrange collection and refund your card within 3 to 5 business days of the appliance arriving back with us.

If the product isn’t performing the way we promised

Talk to us. Message Sherosh on WhatsApp (+971 50 417 8806) or email wecare@waterclub.ae and we’ll send a technician to inspect and, if needed, tune, service, or replace at no cost within warranty.

Payment and refunds

We accept Visa and Mastercard through Paymennt, our secure UAE payment processor. Refunds are issued to the original card and typically appear within 3 to 5 business days.

Company details

Collector Filters and Purification Devices Trading LLC · TRN 100474648100003 · Al Quoz Industrial 1, Dubai, UAE · +971 4 340 1717