Last updated: 2 September 2026

This policy explains what personal information WaterClub collects, why we hold it, who we share it with, and what you can ask us to do with it. It applies to waterclub.ae, to our WhatsApp and phone conversations with you, and to the installation and maintenance work we carry out at your home or office.

Who we are

Collector Filters and Purification Devices Trading LLC (“WaterClub”, “we”, “us”), a UAE limited liability company, TRN 100474648100003, registered at Al Quoz Industrial 1, Dubai. Phone +971 4 340 1717, email wecare@waterclub.ae.

We are responsible for the personal information described here. If you want to reach a person about it, email wecare@waterclub.ae and put Privacy in the subject line.

What we collect

When you contact us. Our website contact form asks for your name, email address, subject and message. If you message us on WhatsApp or call us, we keep the conversation and your phone number.

When you buy. Your name, delivery and billing address, email address, phone number, and what you ordered. We never see or store your card number. Card payments are handled directly by Paymennt, a UAE-licensed payment processor, and only the result of the payment comes back to us.

When we install and maintain your system. Your address and how to reach it, which system you have, the date of each visit, what the technician did, which filters were changed and when the next service is due. Our technicians complete a short report after each visit, which may include photographs of the installation itself.

When you create an account. Your email address and password. Passwords are stored scrambled and nobody at WaterClub can read yours.

When you use the website. Pages you looked at, roughly where you are, which device and browser you used, and how you arrived. This is collected through cookies and similar technology — see Cookies and tracking below.

We do not collect and never ask for your Emirates ID, your passport, your date of birth, or any health information. We do not test your water in a laboratory and hold no results of that kind.

Why we hold it and on what basis

• To do what you asked — answering an enquiry, preparing a quotation, taking an order, delivering and installing, and honouring your warranty. This is to perform our contract with you.
• To keep your system working — reminding you when a filter change or an annual maintenance contract is due, and booking the visit.
• To meet UAE legal obligations — we are required to keep tax invoices and accounting records.
• To run and protect the business — fraud prevention, website security, resolving complaints, and improving what we sell.
• To market to you — only where you have opted in. Service messages about your own installation, maintenance and renewal are part of your contract and are not marketing.

Who we share it with

We do not sell your personal information, and we never have. We share it only with the suppliers who help us run the business, and only with what they need:

Some of these companies are outside the UAE, so your information may be handled abroad. We only use established providers who commit to protecting it.

We will also disclose information where the law requires it — for example to a court, the Federal Tax Authority, or a regulator.

Cookies and tracking

Cookies are small files a website stores on your device.

• Necessary cookies keep the site working — your shopping basket, staying signed in, and security.
• Analytics cookies (Google Analytics) tell us which pages are read and where visitors come from, so we can improve the site.
• Advertising cookies (the Meta pixel) let us measure whether our adverts worked and show them to people likely to be interested.

You can delete or block cookies in your browser settings at any time. If you block the necessary ones, parts of the site — including checkout — will stop working.

The WhatsApp chat button on our site is provided by respond.io and starts working only when you use it.

How long we keep it

• Enquiries that never became an order — up to 2 years, then deleted.
• Customer and service records — for as long as you own a WaterClub system, and afterwards while your warranty or maintenance contract could still be claimed against.
• Invoices and accounting records — 5 years, because UAE tax law requires it.
• Marketing consent and opt-outs — we keep a record of an opt-out permanently, so we do not contact you again by mistake.

Keeping it safe

Access to customer records is limited to the members of our team who need it for their job, each with their own login. Our systems are backed up every night, and those backups are stored securely and separately from the live systems.

No system is perfectly secure. If a breach ever put your information at real risk, we will tell you and the relevant authority.

Your rights

You can ask us to:

• Tell you what we hold about you, and give you a copy.
• Correct anything that is wrong — a misspelled name, an old address, the wrong phone number.
• Delete your information, where we are not required to keep it. We cannot delete a tax invoice.
• Stop marketing to you. Reply STOP to any marketing message, or email us. This does not stop service messages about a system you own.
• Object to, or restrict, how we use your information.

Email wecare@waterclub.ae with Privacy in the subject. We will reply within two working days, and complete most requests within 30 days, free of charge. Our working week is Monday to Friday; weekends and UAE public holidays are not working days. We may need to check who you are first, so that we do not hand your details to somebody else.

Children

Our products are sold to adults. We do not knowingly collect information about anyone under 18. If you believe we have, tell us and we will delete it.

Complaints

If you are unhappy with how we have handled your information, email wecare@waterclub.ae or WhatsApp us on +971 50 417 8806, and ask for the matter to be escalated to management. You also have the right to complain to the UAE Data Office.

Changes to this policy

We may update this policy. The “last updated” date at the top tells you when we last did. If a change materially affects how we use your information, we will say so on this page.

This policy sits alongside our Terms & Conditions and our Returns and Refunds Policy.